GENERAL DECOR ITEMS Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 48 hours of order receipt. Once your order has been placed in our shipping queue, we cannot make changes to the order. BACKORDERED ITEMS Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order. PILLOWS / TEXTILES We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days. ARTWORK If artwork is custom, made-to-order. Please allow the vendor's stipulated timelines for fulfillment and delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all artwork sales are final. RUGS Most of our rugs, subject to availability, typically ship between 2-3 days from the date of your order, unless otherwise specified on the product page. LIGHTING Most lighting, subject to availability, should ship between 2-3 days from the date of your order, unless otherwise specified on the product page. OVERSIZED/FRAGILE DELIVERIES Most of our furniture and artwork, in addition to large lighting, rugs, and mirrors will be delivered by a delivery service provider or the vendor. If in stock, most pieces ship within 2-3 days of order receipt, unless otherwise specified. Custom pieces will ship as per the vendors stipulated timelines. Please refer to the estimated shipping time frame noted on the product page for each piece. Once ready to be delivered, a representative will reach out to you directly to schedule a time that works for you to deliver your piece. The representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home. We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please contact our Customer Experience team on hello@casahq.com. DAMAGED PRODUCT Damages to the merchandise while in transit, or defects in manufacturing are rare, but occasionally do happen. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible. Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team within 48 hours of receipt, so that we may file a claim and include in your delivery documents. If you refuse your furniture, artwork, lighting, rug, and mirror delivery due to damage or manufacturing defect, the piece will be brought back to us. We will then review and evaluate the condition of the piece. Please note, the claims process for damaged furniture, artwork, lighting, rugs, and mirrors takes 2-3 weeks to finalize and issue a replacement. Our team will work hard to have a replacement issued and shipped as soon as possible. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original handling fee charges and a 50% restocking fee. All of our items ship from within the United Arab Emirates. Prices are shown in AED - Arab Emirate Dirhams. Please contact hello@casahq.com for any additional assistance.